Saxon Clothing Terms & Conditions 

General

 

Saxon Clothing Ltd is a company registered in England and Wales with company number: 14623351

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Access to and use of this Website and the products and services available (“Services”) through this Website (‘Site’) are subject to the following terms, conditions and notices (the "Terms"). The contract under which the Supplier shall supply Goods to you pursuant to, in accordance with and subject to the Supply Conditions (“Contract”). These Terms form the basis of the Contract that will govern our dealings with you. They apply to the supply of Goods (“Products”) and Services by Saxon Clothing Ltd (“Us” or “We” or “Saxon” or “Our”) to the person, company or other type of organisation (“you” or “Your” or “customer”) that enters into a Contract to purchase Goods and use Services from us.

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Please read these Terms carefully and make sure you understand them before accessing and/or purchasing Products and Services.

By using the Services, you are agreeing to all of the Terms, as may be updated by us from time to time.

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Every time you wish to order Products or contribute to Our Site please check these Terms. When using Our Site you should check this page regularly to take notice of any changes we may have made to the Terms. The Terms apply to all visitors and users of the Site, including users who contribute content or information and subscribers to other services on the Site. The Terms also apply to individuals or entities on whose behalf a user accesses the Site. For those persons wishing to use our Services, they must read and agree to be bound by our policies relating to those services.

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 If you do not agree to the Terms, do not use the Site. We shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Site.

We also may revise, modify or change the Terms at any time at our sole discretion with or without notice. Your continued use of the Site after we post changes to the Terms constitutes acceptance of the Terms as modified. It is your responsibility to regularly review the Terms.

The images and pictures of the Products on Our Site are for illustrative purposes only.

 

Product

 

Although We have made every effort to display the colours accurately, We cannot guarantee that your computer’s or device’s display of the colours accurately reflect the colour of the product. Your Products may vary slightly from those images.

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All products that we offer are chosen to be the highest quality of goods to ensure that they are comfortable, stylish & durable. 

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Although we have made every effort to be as accurate as possible because our products are hand made all sizes, capacities, weights, measurements and dimensions indicated on Our Site have a 5% tolerance.

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Many of the items which We offer for sale are fashion items and may not be suitable for sports or other activities. You should therefore satisfy yourself that items are suitable for the type of sports activity that You wish to use them for.

 

The packaging of the products may vary from that shown in the images on our site.

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Delivery & Returns 

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Once You have placed an order, You will receive an email acknowledging that we have received your order.  We will confirm our acceptance to you by sending you an email stating that your order has been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed once we send you the dispatch confirmation.   

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You may cancel a contract from the date you place an order, which is when the contract between us is formed. You have a period of 28 days in which you may cancel/return products from this point. All items must be received back in our possession before the 28th day.

You must take reasonable care of the products and return the products to us unused, in their original undamaged packaging, in a saleable condition, with your receipt or invoice. We refund You to the credit or debit card used to pay for the Products. 

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As a consumer, You have legal rights in relation to products that are faulty or not as described. Please notify us with 7 days if an item arrives faulty. Advice about your legal rights is available at Your local citizens’ advice bureau or trading standards office. Nothing in these terms will affect Your legal rights.  Whilst the goods are in your possession you must take reasonable care of them and not use them. 

  

Orders placed by you are an offer to purchase and will be accepted by us subject to stock availability at the stated prices, and subject to your payment having been received by us in full. We require full payment for the goods before your order can be accepted. Once your payment has been received by us, we will send an email to your stated email address.

 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which We will not be responsible.  Completion of the contract between you and Saxon will be perfected when we dispatch the goods to you from our premises. You will be informed of this via a Dispatch Confirmation email. Once the item has left the Saxon premises the title and ownership passes to the customer. At this point all risk is passed onto the customer and therefore Saxon Clothing accepts no liability or responsibility for the product. Saxon Clothing will supply the customer with reciept and proof of postage at this time, so if the customer wishes they may follow up any problems with the postal service. The sale contract is concluded in Norfolk, England, and the contract language is English.

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The sale of your order will appear on your credit card statement as Saxon Clothing Ltd. We reserve the right to request additional proof of billing information. If you think the amount of a sale related to an order at Saxon Clothing Ltd is incorrect, please email us.

Payment can be made by Visa, Visa Electron, MasterCard, Delta, and Maestro debit cards. Payment will be debited and cleared from your account upon receipt of your order by Saxon.

You confirm that the credit/debit card that is being used is yours.

If the issuer of your payment card refuses to authorise payment to Saxon, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our Site as secure as we can make it.

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The Saxon packages are tracked and as a result  we can not accept any responsibility for successfully delivered packages to shared buildings (eg Work places, Universities, Shared postal rooms, Hotels etc) It is the customers responsibility once the package has arrived at the requested address and we can not accept any responsibility if after the arrival if it is lost or stolen. Refunds are not eligible in this situation. 

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The Saxon team works hard to get your package out to you as soon as possible - we estimate that your package will be with you within 7 working days using the standard delivery.  Although it’s not possible to give you an exact time, we work our hardest to get the items delivered asap. Any dates and times for delivery are approximate only, and the time of the delivery is not of the essence. Soxon Clothing Ltd shall not be liable for any delay in delivery of the goods that is caused by a Force Majeure Event or the customers failure to provide Saxon Clothing Ltd with adequate delivery instructions or any other instructions that are relevant to the supply of goods.

We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.

Deliveries can be made anytime between 7am and 9pm.

Please see individual country listing for delivery time scale.  

A signature may be required on receipt of your parcel. If you're not in when your parcel arrives, a card will be left telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

• Deliveries are not made on bank holidays, so you can expect your order to arrive the next working day.

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. 

You own the Products once we have received payment in full, including all applicable delivery charges. 

If your order has not arrived by the estimated delivery date, we're here to help.

Before getting in contact with us, have you tried: Checking we have the correct delivery address for your order and your contact details are up to date as per confirmation email. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. Also check with your neighbours to see if they have accepted the parcel on your behalf  or looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

If you are missing an item in your package we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

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Returns

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Exchange: Need a different size or colour? Simply pop it back to us with your return form filled in and a note explaining which size you'd like and we'll do the rest... 

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Exchange or receive a gift voucher within 28days of delivery confirmation.

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Any products which have been tamped, damaged or misused in any way will NOT be edible for a refund upon return. You must return the products to us as soon as reasonably practicable.You will be responsible for the costs of returning the Products to us.

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Customer Registration

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You will then be asked whether You are a new or a returning customer. To register as a new customer You will be asked to provide Your details and will be asked to create and confirm a password. We will then store that information so that if You place further Orders with Us, You will not need to re-enter all Your details and You will be remembered as a returning customer. Returning customers will be asked for a password and e-mail address to login, each time an Order is placed.

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You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Saxon, the server on which Saxon's Site is hosted or any server, computer or database connected to Saxon.

 

You will not commit or encourage a criminal offence. You will not breach of confidence or be in any way offensive or obscene. You shall not cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

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We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of this Site or to your downloading of any material posted on it, or on any website linked to it.

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Terms of Sale

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By placing an order You are offering to purchase a Product on and subject to the following Terms. All orders are subject to availability and confirmation of the order price.

You, the Customer, is responsible for ensuring that the terms of the order and any applicable specification submitted by Yourself is complete and accurate.

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We will have the right, at any time, to make changes to information about products displayed on our site, for example information about prices, description or the availability of Products and We may do so without first giving You notice of the changes. 

The inclusion of any products on our site does not imply, warrant or guarantee that the products will be available if you wish to place an order to offer to purchase it.

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We will never ask You for full credit / debit card details. Although it is rare that it would be necessary for us to cancel an order, We reserve the right to refuse any orders from a customer where the following situations are applicable:

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• Incorrect credit/debit card number, expiration date or security code.

• Incorrect billing information (billing information You provide is different from information Your credit card company/ bank has on record).

• Insufficient/incorrect shipping address (street, town/city, county or postal code).

• Fraudulent information.

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We may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from Customers with a previous fraudulent order history. If we are unable to contact You using the telephone number or email address that you have provided with your order within 3 days we reserve the right to cancel your order and give a full refund to the original card or credit card used.

All orders are subject to acceptance and availability.

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Disclaimer of Liability

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The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Saxon Clothing Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages. Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, conditions or warranty which might be implied or incorporated into these Terms by statue, common law or otherwise is excluded to the fullest extent permitted by law. In particular we will not be responsible for ensuring that the Products are suitable for Your purpose. 

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 Except unless we explicitly state elsewhere, we shall not be responsible for any indirect or special losses which happen as a side effect or consequence of any main loss or damage or for anything which we or you could not reasonably anticipate this includes but is not limited to the following, however they arise: lost profits,  loss of income or revenue, loss of savings,  loss of data or other intangibles, loss of use of money,  arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

This does not affect Blakely's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

You agree fully to indemnify, defend and hold Us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms by you or any other liabilities arising out of your use of this Site, or the use by any other person accessing the Site using your shopping registration account and/or your personal information.

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Intellectual Property & Data 

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The intellectual property rights in all software and content made available to you on or through this Site remains the property of Us and are protected by copyright laws. All such rights are reserved by Us.

You acknowledge and agree that all ownership rights known as intellectual property rights in the Products including all designs, trademarks, brand name, images and logos are and shall remain Our property or those of Our licensors including Saxon Software and all HTML and other code contained in this Site.

You are permitted to use the content only as expressly authorised by Saxon and/or its third party licensors.

At no time shall any rights, title or interest in the intellectual property rights pass to You.

Any reproduction or redistribution of the above listed content is prohibited. Content includes (but not limited to) any graphics, photographs, including all image rights, Products, sounds, music, video, audio or text on this Site.

You must not offer any Product for resale.

No licence or consent is granted to you to use Our trademarks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Saxon Clothing Ltd. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

 

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Data Collection

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Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION WE MAY COLLECT FROM YOU:

• We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.saxonclothinguk.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information, when you report a problem with our site, subscribe to our newsletter or enter a competition or promotion we may run through our site.

• If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of transactions you carry out through our site and of the fulfilment of your orders.

• Details of your visits to our site including, but not limited to, traffic data, location data, blogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

• We also collate statistics about the website traffic, sales and other commercial information, which we use to improve our service to you. However, none of this information is on an individual basis. With a view to understanding our customers better and where you have indicated that you would like us to, we will use the information that we have about your shopping habits to offer you products and services that are likely to interest you. You may opt out of the various uses of your personal information at any time, even if you have previously given your consent to use it.  

 

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

 

We do not store credit or debit card details.

 

USES MADE OF THE INFORMATION:

The Saxon team fully appreciate and respect the importance of privacy on the Internet. We will only pass on your personal information to third parties if it is an essential part of trading with you e.g. passing on your name and address to our carriers, or telephone number should there be a query with delivery, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Saxon website.

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

• To carry out our obligations arising from any contracts entered into between you and us.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To plan and manage our site and our businesses, including analysis of customers' shopping habits, product and style preferences.

• To notify you about changes to our service.

 

 

SECURITY POLICY

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We take the security of your personal details extremely seriously. Security policies are designed to protect the personal details under our control. The Information that we have collected from you is maintained in a secure web server, which we believe to be a well-protected and secure environment.

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

Never send any sensitive information, such as passwords or credit card information, via email.

If you are using a public computer then make sure you log out fully and close the browser.

When creating a password, a combination of letters and numbers is recommended. Try not to use obvious personal details such as the names of children or pets.

Keep your password private and do not use the same one for multiple online accounts.

It is recommended that you change your password frequently.

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We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature, we will only contact you by phone or letter. If you receive an email claiming to be from www.saxonclothinguk.com requesting this type of information, DO NOT RESPOND but please let us know by forwarding the email to saxongarments@gmail.com. 

 

Username and passwords are asked to be provided to you as a customer. This allows you private access to information that we are holding, like the account information. If you wish to update, amend or delete any details, the online account gives you this access or you can email us at saxongarments@gmail.com. 

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